Refund and Return Policy

Effective Date: April 22, 2026

At rentpay24.com, we strive to ensure a transparent and fair experience for both owners and renters. Since our platform facilitates rental services (Properties and Vehicles), our refund and return policy is governed by the following terms:

1. Nature of Services

rentpay24.com is a marketplace that connects owners with renters. We provide listing services and platform access. Please note that:

• Digital Listings: Any fees paid for premium listings or featured advertisements are generally non-refundable once the service is activated.
• Rental Transactions: The actual rental payment (security deposit or rent) is usually handled between the owner and the renter. We recommend reviewing the specific agreement with the owner before making a payment.

2. Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

• Duplicate Payment: If you are charged twice for the same listing package due to a technical error.
• Service Failure: If a paid feature (like a premium badge) fails to appear on your listing due to a system bug, and we are unable to fix it within 3 working days.
• Booking Cancellation: If your platform allows online booking deposits, refunds will be subject to the cancellation window (e.g., full refund if cancelled 24 hours before the booking starts).

3. Non-Refundable Items

We do not offer refunds in the following cases:

• You change your mind after purchasing a subscription or listing package.
• Your listing is removed due to a violation of our Terms and Conditions.
• You are unable to find a tenant or renter after posting a listing.
• Issues related to the condition of the rented property or vehicle (these must be resolved directly with the owner).

4. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

1. Contact us via our Contact Us page or email us at rentpay84@.com.
2. Provide your Transaction ID, Registered Email, and the reason for the refund request.
3. Our team will review your request and notify you of the approval or rejection within 5-7 business days.

5. Processing of Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days, depending on your bank’s policies.

6. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us through the contact details provided on our website.

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